FAQ

Is return shipping free?

No, returns are not free. We charge a small 15% return fee on all returns. 

What are the return conditions?

Our return policy guarantees that you can return your order within 30 days of receipt for any reason. Items must be returned to us in an unworn and unwashed condition with the labels still attached. We also accepts returns of items purchased during a sale. Items bought during a sale can be exchanged for another product or a voucher of the purchase price.

How long does it take to exchange a product?

If you indicate that you want to exchange a product when you register your return, we will start this process immediately. This ensures that your exchange is processed within a few days.

What can I do if my exchange product is no longer available?

Contact the customer service team for options. We will keep you informed about when the product will be available again. If you have already made your return and the product is out of stock, we will contact you to find a solution together.

Where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. If you did not receive this email correctly, our customer service will be happy to assist you.

What should I do if a product arrives defective or damaged?

Please send a message to contact@myrafit.com along with a photo of the issue. Our customer service will work with you as quickly as possible to find a solution.

Business Contact
• Email: contact@myrafit.com
• Contact Page: https://myrafit.us/pages/contact
Our customer service is available seven days a week, 00:00 to 23:59.